Professional Communications and Ethics - UTMB LSEL Professionalism Grant

	PROFESSIONAL COMMUNICATIONS AND ETHICS

UTMB Life Support Education Lab - Professionalism Grant
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	PROFESSIONAL COMMUNICATIONS AND ETHICAL BEHAVIOR DURING A CODE Basic Life support skills, performed correctly, are critical in a code situation. Communicating professionally and behaving ethically during a code also greatly impact both patient care and clinical decision making. The purpose of this training is to help you develop an awareness of the importance of professional behavior in high-stress situations such as a code. Each of the following videos present a choice to be made in a code situation; select the choice from the statements below the video. Which choices will you make? Are the outcomes what you expected? How do they affect you, patient care and the hospital? After watching all four videos will you be more aware of ethical behaviors and professional communications when performing Basic Life Support? Professional Communications Which choice would you make? Click to select a response: Counsel distraught family member in separate room Allow distraught family member to stay in room Honesty Which choice would you make? Click to select a response: Return the medication. Keep the medication. What should the other team members do? Click to select a response: Confront the team member stealing the medication. Ignore the team member stealing the medication. Following Protocol Which choice would you make? Click to select a response: Correct the communication error. Conceal the communication error. Patient Confidentiality Which choice would you make? Click to select a response: Continue the conversation privately. Continue the conversation publicly.		Project/Film Credits Professionalism Knowledgeable Responsible Teamplayer Compassionate Integrity Etiquette Accountability Objectivity Ethical Quality Excellence Honest Respectful Competent Patient Confidentiality (Oram): Breach of confidentiality is sharing information verbally or in written form regarding a resident or client with someone who is not on the care team of the resident or client, or who does not have a release of information form from the resident or client. Indiscretion is an action in which you inadvertently share confidential information. Closed Loop Communications: Closed-loop communication between care team members consists of verbal exchanges between the team, acknowledging information by repeating back thie information relayed; there are no failures in exchange of key information, and recommendations are acknowledged.
Oram, M. (n.d.). Maintaining confidentiality . Retrieved from http://excellenceinlearning.net/courses/117.doc.

PROFESSIONAL COMMUNICATIONS AND ETHICAL BEHAVIOR DURING A CODE

Basic Life support skills, performed correctly, are critical in a code situation. Communicating professionally and behaving ethically during a code also greatly impact both patient care and clinical decision making.

The purpose of this training is to help you develop an awareness of the importance of professional behavior in high-stress situations such as a code.

Each of the following videos present a choice to be made in a code situation; select the choice from the statements below the video. Which choices will you make? Are the outcomes what you expected? How do they affect you, patient care and the hospital?

After watching all four videos will you be more aware of ethical behaviors and professional communications when performing Basic Life Support?

Professional Communications

Which choice would you make? Click to select a response:

Counsel distraught family member in separate room

Allow distraught family member to stay in room

Honesty

Which choice would you make? Click to select a response:

Return the medication.

Keep the medication.

What should the other team members do? Click to select a response:

Confront the team member stealing the medication.

Ignore the team member stealing the medication.

Following Protocol

Which choice would you make? Click to select a response:

Correct the communication error.

Conceal the communication error.

Patient Confidentiality

Which choice would you make? Click to select a response:

Continue the conversation privately.

Continue the conversation publicly.

Project/Film Credits

Professionalism Knowledgeable Responsible Teamplayer Compassionate Integrity Etiquette Accountability Objectivity Ethical Quality Excellence Honest Respectful Competent

Patient Confidentiality (Oram):
Breach of confidentiality is sharing information verbally or in written form regarding a resident or client with someone who is not on the care team of the resident or client, or who does not have a release of information form from the resident or client.
Indiscretion is an action in which you inadvertently share confidential information.

Closed Loop Communications:
Closed-loop communication between care team members consists of verbal exchanges between the team, acknowledging information by repeating back thie information relayed; there are no failures in exchange of key information, and recommendations are acknowledged.

Oram, M. (n.d.). Maintaining confidentiality . Retrieved from http://excellenceinlearning.net/courses/117.doc.